Refund & Cancellation Policy

1. Scope

Software subscriptions, implementation work, customization, data migration, hosting, third-party services and support may have different cancellation and refund conditions. The accepted proposal, invoice, subscription plan or agreement governs the specific engagement.

2. Discovery and setup charges

Charges for requirement discovery, process mapping, configuration, setup, migration preparation, training or completed professional services are generally non-refundable once the relevant work has started.

3. Custom development

Payments linked to completed or accepted milestones are generally non-refundable. If a project is cancelled, fees may remain payable for work completed, committed resources, third-party costs and deliverables produced up to the cancellation date.

4. Subscription services

Cancellation prevents future renewal when requested within the applicable notice period. Refunds for a running subscription period are not automatic and depend on the accepted plan or agreement.

5. Hosting, messaging and third-party charges

Server plans, domains, messaging credits, payment-gateway charges, APIs and other third-party costs are subject to the provider’s terms and are generally non-refundable after purchase or consumption.

6. Duplicate or incorrect payment

Verified duplicate payments or payment errors should be reported promptly with transaction details. Approved refunds are returned through an appropriate payment method after verification and may require reasonable processing time.

7. Service concerns

Before requesting cancellation, customers should report the issue and allow a reasonable opportunity for diagnosis and correction under the applicable support arrangement.

8. Contact

Send refund or cancellation requests to sales@alltrimsolutions.in with the customer name, invoice or proposal reference, payment details and reason.